Program

Registration
Coffee, tea

Plenary session
A strategy for the development of passenger transportation in Russia

• Gennady Petrakov, Head, Federal Agency for Railway Transport
• Financing infrastructural projects in Russia: specifics and opportunities
  Andrey Burlinov, Head of Natural Resources Management and Transport of the Investment Bank Department, VTB Capital
• Improving access to transport services for people with special needs. The Accessible Environment for 2011-2015 national programme and its implementation in transport sector
  Alexander Lomakin-Rumyantsev, Chairman, Russian Society of People with Disabilities, Member of the Russian State Duma
• The role of rail transport in ensuring social mobility
  Mikhail Akulov, Vice-President of the Russian Railways, General Director of the Federal Passenger Company

Coffee break

Discussion
Transport safety

• Implementing the integrated programme to ensure the safety of the population on transport
• Assessing risks and reliability of safety systems in transport
• Safe execution of construction and assembly work at passenger complex facilities during their uninterrupted operation
• Priorities in the legal and regulatory framework for transport safety
• Preventing illegal interference with the work of transport aimed at causing harm to people’s health
• Applying integrated information systems to keep passengers safe and well informed on the basis of advanced information technologies
• Modern systems of personal screening at transport sites

Moderator:
Alexander Retyunin, Editor-in-Chief, Gudok Newspaper and RZD-Partner Magazine

Participants:
Igor Ermolenko, First Deputy Head, Moscow Metro
Alexey Morozov, Chief Engineer, Bezopasnost
Oleg Nikolsky, Head of the section for the development of off-street types of passenger transport in the City of Moscow department of transport and road transport infrastructure development
Vitaly Poltoratsky, Director of product and service development department, М2М Telematics
Inna Svyatenko, Chairman of the Moscow City Duma Commission on Security
Alexander Sklyar, Deputy head of the Directorate for fighting crime on transport, Militia Lieutenant Colonel in the Main Transport Directorate, Ministry of the Interior of the Russian Federation
Gennady Talashkin, First Deputy General Director, RZDStroy
Vladimir Chertok, Deputy Head, Federal Transport Supervision Service

Lunch 

Discussion
Tariffs and quality of service

• Setting tariffs and discounts: how can we keep the business profitable?
• Russian transport operators’ loyalty programmes and customer incentive systems
• Innovations in managing the quality and efficiency of air passenger transport
• Competing for customers: creating the optimal range of services, improving the quality of service and increasing the level of comfort
• Introducing additional services for clients as a factor to increase the company’s profitability
• Passenger insurance: features of legislative regulation
• Increasing the quality of the work of passenger transport in terms of the customers’ rights and interests
• Ensuring the stability of passenger transportation at peak load times, measures for reacting to force majeure circumstances

Moderator:
Andrey Guryev, First Deputy Editor-in-Chief, Gudok Newspaper and RZD-Partner Magazine

Participants:
Mikhail Anshakov, Chairman of the Interregional nonprofit organization of Consumer Protection Society Civil Control
Gunter Seibt, General representative of Air Berlin (Germany) and NIKI (Austria) in Russia
Sergey Zakroyschikov, Deputy head of the Corporate Services Directorate of Ingosstrakh
Yury Karadjev, Director of Business Development, IBM in Russia
Anton Koren, General Director of the Centre for Strategic Developments in Civil Aviation
Maksim Shneyder, Head of the Centre for Corporate Management of the Natural Environment, Russian Railways

Coffee break

Discussion
Services and suppliers

• Increasing the quality of services at airports as a result of modernization
• “The intelligent station” as an effective innovative project to create maximum comfort for passengers
• Creating a unified information and enquiry network for passengers: a single call centre and hot lines
• Criteria for the modern level of service: catering, retail trade and financial services with precise organisation of passenger traffic
• Cleaning of transport, railway stations and airports: opportunities for efficient outsourcing
• Taxi services: mobility and comfort for inhabitants of the modern city

Moderator:
Anton Koren, General Director of the Centre for Strategic Developments in Civil Aviation

Participants:
Maksim Nikiforov, Head of the production facilities operation and development service of the Railway Stations Directorate, a subsidiary of Russian Railways
Yury Latyshev, Director of Premier Service
Oleg Pankratov, Head of infrastructure financing with VTB Capital, chairman of the board of directors of Air Gates of the Northern Capital
Sergey Rusyan, Director of the technology department of United Food Service
Yury Sveshnikov, executive director of the Moscow Transport Union
Alexander Chernov, General Director,  IBM in Russia
Dmitry Shmarov, Vice-President, Russian Passenger Service Manufacturers Association, Coordinating Board Member, Ministry of Transport of the Russian Federation

Dinner cocktail